News, Opportunities

We’re hiring a Systems Coordinator

Looking for the next step in your career progression and the opportunity to work for a dynamic charity that shapes young people’s lives, boosts social mobility, and strengthens society? Love setting up the right data sets for audiences and keeping supports up to date so emails are reaching who they should be? Have a knack for learning new backend systems in CRMs and CMS to strengthen usage? We’d love to hear from you.

This role is ideal for anyone who has helped administer a Salesforce system or spent significant time configuring databases to support a small team.

We are looking for someone technically minded, well organised and familiar with managing systems configuration. Over time, there will be scope to shape strong data and systems practices.


About Us

Young Citizens is an education charity working in primary and secondary schools to help educate, inspire and motivate the active citizens of tomorrow. Since 1989 Young Citizens (formerly known as the Citizenship Foundation), has helped millions of young people understand society’s democratic structures, and the rights and responsibilities of its citizens by running a range of programmes and experiences for young people, with the help of thousands of volunteers.

We have a newly appointed CEO and growing remit to work with national partners to influence how we support young people as thriving, empowered young citizens. By joining Young Citizens you will be joining a team that is friendly, collaborative, and driven in producing amazing impact for young people through high-quality work with our corporate, foundation, and schools partners.


The Role

The role of the Systems Coordinator will be to oversee the administration, support, maintenance and development of our digital estate, so that it provides the information we need to design and deliver our programmes.

You will provide reporting and database support, keep our digital services well-managed and use a range of tools including Salesforce to lead orchestration of our marketing automation software and our websites. This includes technical comfort to set up workflows and integrations that meet our delivery cycle needs.

Working across the organisation, you will ensure our digital platforms are continually refined and improved to meet the needs of the organisation by understanding how systems support and intersect with their delivery work.

This will include responsibility for monitoring developments and transactions on the various e-commerce platforms, the CRM system (Salesforce), the accountancy software (Aqilla) and Marketing Automation (CommuniGator/Spotler) platform to ensure data is successfully managed to provide business benefits to the Charity.

Please note that remote working would be considered for more experienced candidates.


About You

The ideal candidate will have relevant experience in system configuration and setup, so as to understand its constraints and opportunities.

We offer inductions into our systems and extra Salesforce training is available, but being already systems savvy, with comfort working through the backend of our platforms and basic understanding of system protocols will be necessary to upskill quickly.

Excellent communications skills are essential. This will be a busy and demanding but also rewarding role where you will balance a number of items and day-to-day operational tasks.

Interested to learn more? See the recruitment pack and full advertisement here on Charity Jobs.


In return of this varied and exciting role working in a supportive and flexible work environment, Young Citizens offer a great employee package including 28 days annual leave (plus Bank Holidays), 8% employer pension contribution, volunteer leave and even your birthday off!

All application documents should be submitted through our advertisement on the Charity Job website by 23:00 on Sunday 31 October 2021. Incomplete applications or those received after this time will not be reviewed.

If you would like to arrange an informal discussion about this opportunity with our CEO please contact our Director of Finance and Operations at

If you have not heard from us within 7 working days after the closing date, it means your application was not shortlisted on this occasion. However, this should not detract you from applying for other suitable opportunities.
Please note that Young Citizens is committed to safeguarding and promoting the welfare of the children and young people that we work with and we expect all staff and volunteers to share this commitment.
Please no agencies or sales.