Overview
Did you know that people listen with their whole body and not just their ears? Find out what you need to do to really listen to people and show you are interested in what they are saying.
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Making Decisions
Have you ever thought about how you decide what to do in a difficult situation? Making decisions can be hard sometimes so take a look at some useful questions to…
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How to Write an Effective Letter
So, you’ve decided you want to write to your local councillor or MP, but what will you say? How should you address them and how can you convince them to…
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Managing Your Meetings
Do you know what the chair’s job is in a meeting? Hint: not for sitting on! Have a look at this handy guide to find out how to manage a…